Customer Feedback

At VESCO, we know the jewel in our crown is the people who work for us. We are constantly reinvesting in our business in terms of people and equipment. We have the largest bespoke Veterinary Endoscopy service centre in Europe. No one can match us. We focus on turning around repairs and services as quickly as possible and have the largest endoscopy loan pool too. Our customers rely upon us keeping them up and running and avoiding downtime. When you buy any endoscopy equipment from anyone in the UK or beyond, be sure to ask them where they repair their equipment. Ask to visit their workshops. You'll see that none of them can match us. In many cases, you'll be travelling to China, America, France and Germany to see where your equipment is fixed. Not so with us. Our workshops are in Essex and Hertfordshire - and you are welcome to drop in. We are proud of our service engineers and technicians and the hard work they do to keep your business up and running - but don't take our word for it. Read on and hear what our customers think. 

If you have any feedback, suggestions, praise or the opposite, don't hesitate to contact us

Rebecca Hitcham, Coastline Veterinary Surgeries

I wanted to send you a message to say thank you so so much for your help and assistance you gave to us at Coastline Veterinary Surgery when sourcing our new endoscopy equipment.
The service you gave us was excellent and without fault, your response time to phone calls, messages and emails was very efficient.
The training days that you delivered in practice were of a very high standard and catered for the entire team no matter what level of ability. 
I would have no hesitation recommending VESCO to my colleagues and in particular you for the service that you provided.

Kate Green, Moorview Referrals

Thank-you for all your help with selecting our new endoscopy system, and endless patience answering all our questions and making sure we have exactly the right equipment to meet our needs.  We are absolutely delighted with the system.  The image quality is absolutely fantastic and the whole system is very easy to set up and use.

Dr. Eugenio Cillán García, Director Esk Veterinary Consultants

Thank you for the delivery of the loan laser. I used it last week and it was really easy and effective. So pleased to do business with you!!

Andy Golightly, First Vets

I received fantastic customer service from VESCO and couldn't ask for anymore. I was so impressed you sorted my endoscopy issues within 24 hours. 

Andy Popescu MRCVS, The Veterinary Hospital, Gorleston (CVS]

VESCO = 5 star supplier; Thank you VESCO for truly competitive cost-quality ratio on all equipment; HD is truly HD and feels right in your hand

JULIET = 5 star account management & communication; Thank you for all your patience and support and for doing things the right way for me

ROLY = 6 star director & communication; thank you for all your support, time and effort you’ve put into getting everything done with our new endoscopy service up and running; couldn’t ask for more , but maybe I will as it was such a pleasure to work with you; great peace of mind;

Got AOHUA 8525 (the bigger one, on special order), AOHUA OR1200R + HD camera, BXEF Bronchoscope + ancillary tools + one of the greatest trolleys

James Evans, Vet, Home Counties Veterinary Dental Service

Roland was brilliant, from the first email, to testing out the equipment, through to helping with set up. Couldn’t be happier with the service provided or with the oral endoscope that I purchased. Highly recommend the company and Roland.

Ellie Giles, Head Nurse, Moor Cottage

Thank you so much for coming in on Tuesday. I certainly learnt a lot. It was great to have someone who knew what they were talking about to teach the team!

Debbie Ferguson, Vet Tech Manager, Roundhouse Veterinary Hospital, Glasgow

VES Custom Optics, are the main supplier of Veterinary Laparoscopic equipment to the Roundhouse Hospital and we have had the absolute pleasure of being in business with this company for over 2 years now. Trevor and Kris have went beyond good customer service to dig us out of a hole more than once! We always get the best service, and all it takes is a phone call or e mail and these guys get it done, never a doubt that we can rely on their excellent customer service to sort out problems and keep the prices affordable. From courteous customer service to technical knowledge and client care, these guys and this company do it all. So, if all that you want is great customer service, Amazing technical help and affordable prices, then, VES Custom Optics should be your first choice! Thanks to you all at VES , Your company makes my job easy!!

Sue Taylor, Connaught House Vets

Roly and the team at VESCO have been fantastic, they have supplied us with a gastroscope, oral endoscope, laser, and small animal bronchoscope. The equipment gives a great image and is excellent value for money. They have been really supportive and lent us a small animal bronchoscope for a very long time at short notice when our old one (not theirs!) crashed. If we have any queries they answer them quickly. Will definitely use them again if we can find anything else to buy!  

Mark Dunning, Willows Referrals

I wanted to email you to say a huge thanks for all of your help with the CPD days.

I really appreciate it and really enjoy working with you. The Masterclass, without a doubt, is successful due to your involvement. The enthusiasm and engagement of the delegates was amazing, I was really pleased with how it went as it was a new course. You  [VESCO] were, as always, really helpful and the delegates benefited from your expertise as much as mine. The feedback placed the practicals at the top of the list of good points, which is excellent to know.

John Abbott, Town & Country Veterinary Centre

'Excellent customer service, nothing is too much trouble. In this day and age it is a great joy to find a company that more than deliver and go the extra mile. Thoroughly recommend - you won't be disappointed.'

Dr Tim Brazil, Bourton Vale Equine

'I have worked with Paul Duncan and Custom Optics [now VESCO] for nearly ten years, supporting me in keeping my moblie videoendoscopy services on the move. They always give practical and helpful advice on purchase, maintenance and repair of my equipment. Prices are always very competitive and Paul and his team will always try to come up with a sensible solution to get you out of a fix as quickly as possible. Thanks VESCO!'

Claire E Whitehead, Camelid Veterinary Services Ltd.

'I bought a video-endoscope from VESCO. They provided a competitive quotation and brought the equipment down for me to trial on a clinical patient which was what I really needed to see - whether or not it could do the job I needed. Other companies were not willing to do this. I bought it on the day! It's a really excellent piece of kit. Roly and his team have always been really receptive and responsive to my requests for information about equipment. They sponsored my Grand Clinic Opening too!

Emma Opperman, RVN

'We are extremely happy with the excellent service that VES Custom Optics provides. They're always on hand to help over the phone and fantastic at organising [loan] endoscopes to be sent out to our hospital at a moment's notice!'

Thomas Rees, Blackdown Equine Practice

Thank you VES Custom Optics!  The level of service we have received from you over recent weeks has been exemplary!  I was thrilled to bits with the new gastroscope you supplied, which looked extremely smart and had a fabulous image quality.  I was very upset when it got damaged but the speedy service you offered in arranging free loan equipment was second to none, and I will definitely be coming to you to upgrade my endoscope in due course!  Thank you again.

Helen Whitbread, Deben Valley Equine Veterinary Clinic

I have been a customer of VES for over 15 years. They originally supplied my first bronchoscope second hand and I still have that as a viable scope today.  I feel they have always given me very good advice on purchases and maintenance of all my scopes.I currently own a gastroscope and in 2016 purchased a wireless camera, oroscope for dental work. They very kindly sourced a foot switch to go with this system. The quality of the image not only impresses my staff and I, but makes dentistry much more interesting too. This helps with client compliance for various treatments. They also recently helped me at AVS weekend in Cambridge where they kindly demonstrated cleaning and caring for scopes allowing students a hands on experience. I demonstrated the oroscope for the students so they got the amazing chance to palpate and visualise the mouth and dental arcades, comparing lights, mirrors and the brilliant oroscope.

Katherine Carr, The Grove Veterinary Group, Norfolk, CVS Group.

'Here at The Grove in Norfolk we have 24 nurses with a range of competency and experience with our scopes, Roly [from VESCO] visited and put everyone's minds at ease. We had a relaxed, practical and super effective session which allowed everyone to handle, use and clean the scopes with confidence. We now know the exact do’s and don’ts, but above all we now understand them inside and out and have the confidence to practise using them. Fantastic! Nothing to be scared of now!'